Terms of service
Terms of Service
Welcome to Everything Pizza Ovens. These Terms of Service govern your use of our website and your purchase of products from us.
By accessing or using our website, or by placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. About Us
This website is operated by Everything Pizza Ovens.
Contact information:
Everything Pizza Ovens
167–169 Great Portland Street
London
United Kingdom
Email: support@everythingpizzaovens.co.uk
Phone: +44 7733 788140
If Everything Pizza Ovens operates under a different registered legal business name, the legal business name should be used in the relevant business and legal information provided on this website.
2. Using Our Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or interfere with the use of the website by others.
You must not:
- Use the website for any unlawful or fraudulent purpose
- Attempt to gain unauthorised access to our website, systems, or accounts
- Introduce viruses, malware, or other harmful code
- Copy, reproduce, distribute, or commercially exploit website content without permission
- Use the website to mislead, impersonate, harass, or harm another person
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate and up to date.
However, product images may vary slightly from the actual product due to screen settings, photography, packaging changes, or manufacturer updates.
We reserve the right to correct genuine errors in product information, pricing, availability, or descriptions. If an error materially affects an order you have placed, we will contact you and provide appropriate options in accordance with applicable law.
Nothing in these Terms limits your legal rights in relation to goods that are faulty, not as described, or not fit for their intended purpose.
4. Prices
All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated.
Where applicable, prices include VAT and other taxes required by law.
Delivery charges, where applicable, will be shown before you complete your purchase.
We may change prices from time to time. A price change will not affect an order that we have already accepted, except where there has been a genuine pricing error or where otherwise permitted by law.
5. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the products selected by you.
After you place an order, you should receive an acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.
A contract between you and us will generally be formed when we confirm acceptance of your order and agree to fulfil it.
We reserve the right to decline or cancel an order in reasonable circumstances, including where:
- A product is unavailable
- There is a genuine pricing or product information error
- We suspect fraudulent or unauthorised activity
- We are unable to deliver to the address provided
- An order appears to have been placed for unlawful or abusive purposes
If we cancel an order after you have paid, we will refund the amount paid for the cancelled order.
6. Payment
Payment must be made using one of the payment methods available at checkout.
You confirm that the payment and billing information you provide is accurate and that you are authorised to use the selected payment method.
Payments may be processed securely by third-party payment service providers. We do not normally store complete payment card details on our own systems.
7. Delivery
We aim to dispatch and deliver orders within the estimated timeframes stated on our website or provided to you during checkout.
Delivery times are estimates unless we have specifically agreed otherwise with you.
Once your order has been dispatched, you may receive tracking information where tracking is available.
If there is a significant delay with your order, please contact us and we will investigate the delivery with the relevant carrier.
Our delivery arrangements and charges are also explained in our Shipping Policy.
8. Risk and Delivery
For consumer purchases, responsibility for the goods will generally pass to you when you, or a person nominated by you who is not the carrier, takes physical possession of the goods.
We remain responsible for the goods in accordance with applicable consumer law.
9. Returns, Refunds and Cancellations
Our Returns & Refund Policy explains how to cancel an order, return products, and request a refund.
Nothing in our policies removes or limits any legal rights you may have under applicable UK consumer law.
For online consumer purchases, you may generally have a statutory right to cancel within the applicable cancellation period, subject to legal exceptions.
Products that are faulty, not as described, or not fit for purpose may also be subject to statutory remedies, including repair, replacement, price reduction, or refund where applicable.
10. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
We may ask for photographs, order details, or other information to help us investigate the issue.
We will handle valid claims in accordance with applicable consumer law and our Returns & Refund Policy.
Nothing in these Terms excludes or limits your statutory rights relating to faulty, defective, or misdescribed goods.
11. Manufacturer Warranties
Some products may be supplied with a manufacturer's warranty.
Where a manufacturer warranty applies, its terms are determined by the manufacturer and may provide additional rights or remedies.
A manufacturer's warranty does not replace or remove any statutory rights you may have against us under applicable consumer law.
12. Product Safety and Use
You are responsible for using products in accordance with the manufacturer's instructions, safety guidance, and applicable laws.
Pizza ovens and related equipment may become extremely hot during use. You should follow all manufacturer safety instructions and use products only for their intended purpose.
We recommend that customers read the manufacturer's instructions and safety information before using any product.
13. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, product descriptions, design elements, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may view and use website content for your personal, non-commercial use in connection with using our website and purchasing our products.
You must not reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by law.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
These links are provided for convenience. We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.
Your use of third-party websites and services may be subject to their own terms and policies.
15. Reviews and Customer Content
If you submit a review, comment, photograph, suggestion, or other content to us, you confirm that you have the right to submit that content and that it does not infringe the rights of another person.
You should not submit content that is unlawful, fraudulent, defamatory, abusive, threatening, discriminatory, obscene, or otherwise inappropriate.
Where you provide content for publication, you grant us permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.
16. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend access to the website for maintenance, updates, security reasons, or other operational purposes.
17. Limitation of Liability
Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.
Nothing in these Terms limits or excludes your statutory rights as a consumer, including rights relating to faulty, defective, or misdescribed goods.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, to the extent permitted by applicable law.
18. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, severe weather, strikes, transport disruption, government action, power failures, telecommunications failures, or other circumstances that could not reasonably have been prevented.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
19. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you may have in relation to your personal information.
20. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, website, or legal requirements.
The latest version will always be published on this page with the updated date shown at the top.
Changes will not affect rights or obligations that have already arisen under an order you have placed, except where required or permitted by law.
21. Governing Law
These Terms of Service are governed by the laws of England and Wales, unless applicable law requires otherwise.
If you are a consumer, you will also benefit from any mandatory protections provided by the laws of the country in which you live where those protections apply.
22. Complaints
If you have a complaint about an order, product, delivery, or our services, please contact us first so that we can investigate and try to resolve the issue.
We aim to handle complaints fairly and promptly.
23. Contact Information
If you have any questions about these Terms of Service, please contact us:
Everything Pizza Ovens
167–169 Great Portland Street
London
United Kingdom
Email: support@everythingpizzaovens.co.uk
Phone: +44 7733 788140