Shipping Policy

At Everything Pizza Ovens, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains our delivery options, costs, and estimated delivery times for orders within the United Kingdom.

1. Delivery Area

We currently offer delivery within the United Kingdom.

Delivery availability may vary for certain locations or addresses. If we are unable to deliver to the address provided, we will contact you as soon as reasonably possible.

2. Shipping Options and Costs

The following delivery options are currently available:

Delivery Method	Cost	Estimated Delivery
Standard Delivery	£4.00	3–5 business days
Standard Delivery – Orders £150+	FREE	3–5 business days
Express Delivery	£7.00	1–2 business days

Available delivery options and applicable charges will also be displayed during checkout before you complete your purchase.

3. Order Processing

Orders are normally processed during our business days.

We aim to dispatch orders promptly after payment has been successfully received.

Orders placed outside our normal processing hours, at weekends, or on public holidays may be processed on the next business day.

4. Estimated Delivery Times

Delivery times shown above are estimates and are not guaranteed unless a specific delivery date or timeframe has been expressly agreed with you.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including courier delays, severe weather, transport disruption, public holidays, or other unforeseen events.

If your order is significantly delayed, please contact us so that we can investigate the delivery with the relevant courier.

5. Tracking

Where tracking is available, you may receive tracking information once your order has been dispatched.

Please use the tracking information provided to monitor the progress of your delivery.

6. Delivery Address

Please make sure that your delivery address and contact information are correct before completing your order.

We cannot be responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer, subject to your legal rights.

If you notice that you have provided an incorrect delivery address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

7. Missed Deliveries

If nobody is available to receive the delivery, the courier may leave the parcel in a safe place, with a neighbour, or arrange another delivery attempt, depending on the courier's procedures.

Please follow any instructions provided by the courier regarding a missed delivery.

8. Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please take photographs of the packaging and the product before disposing of any packaging materials. This may help us investigate the issue with the delivery carrier.

If the product itself is damaged or faulty, please contact us so that we can arrange an appropriate solution in accordance with your legal rights and our Returns & Refund Policy.

9. Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will use reasonable efforts to investigate the shipment with the relevant delivery provider and help resolve the issue.

10. Delivery Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including severe weather, strikes, transport disruption, courier network issues, natural disasters, government restrictions, or other unforeseen circumstances.

Where possible, we will keep you informed of significant delays affecting your order.

11. International Shipping

At this time, we only offer shipping within the United Kingdom.

If we introduce international delivery in the future, the applicable destinations, costs, taxes, and delivery estimates will be displayed on our website and during checkout.

12. Free Shipping

Free Standard Delivery applies to eligible UK orders with a total order value of £150.00 or more, unless otherwise stated.

Free shipping applies to Standard Delivery only. Express Delivery charges continue to apply where Express Delivery is selected.

13. Contact Us

If you have any questions about delivery, tracking, or your order, please contact us:

Everything Pizza Ovens
167–169 Great Portland Street
London
United Kingdom

Email: support@everythingpizzaovens.co.uk
Phone: +44 7733 788140

We will do our best to assist with any delivery issue as quickly as possible.