Returns & Refund Policy

At Everything Pizza Ovens, we want you to be happy with your purchase. If you need to return an item or request a refund, please contact our customer service team and we will be happy to assist you.

1. Returns

If you change your mind about an online purchase, you generally have the right to cancel your order within 14 days of receiving your goods, in accordance with applicable UK consumer law.

If you wish to return an item, please contact us as soon as possible:

Email: support@everythingpizzaovens.co.uk
Phone: +44 7733 788140

Please provide your order number and the reason for your return.

After notifying us of your cancellation, you should normally return the goods within 14 days.

2. Condition of Returned Products

For change-of-mind returns, products should be returned in a condition that allows us to assess their nature, characteristics and functionality.

Where reasonably possible, please return products with their original packaging, accessories, manuals and any other items supplied with the order.

You may handle the product only as much as reasonably necessary to inspect it, in the same way you would be able to inspect an item in a physical shop.

Where permitted by law, we may make a deduction from a refund if the value of the goods has been reduced because they were handled beyond what was reasonably necessary.

3. Faulty, Damaged or Incorrect Products

If your product arrives damaged, faulty, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Order number
• Description of the issue
• Photographs or videos of the damage or fault, where appropriate

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

If the product is faulty, damaged or incorrectly supplied, we will cover reasonable return costs where required by law.

4. Refunds

Once your return has been received and assessed, we will process any refund due to you in accordance with applicable UK consumer law.

Where applicable, your refund will include the cost of the standard delivery service originally selected. If you chose a more expensive delivery option, we are not required to refund the additional cost above the standard delivery charge.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Please allow additional time for your bank or payment provider to process the refund.

5. Return Shipping Costs

For a change-of-mind return, you are generally responsible for the cost of returning the product unless we have agreed otherwise.

If the product is faulty, damaged, defective, incorrectly supplied or not as described, we will cover reasonable return costs where required by law.

6. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before dispatch.

If the order has already been dispatched, you may still have cancellation and return rights under applicable UK consumer law.

7. Exceptions

Certain products may be excluded from the statutory right to cancel where a specific legal exception applies, such as goods that are made to the customer's specifications or personalised.

If an exception applies to a particular product, this will be clearly communicated before you place your order.

These exceptions do not affect your statutory rights where goods are faulty, defective, damaged or not as described.

8. Exchanges

Where appropriate, we may offer an exchange for a different product or replacement item.

If you require an exchange, please contact us with your order number and details of the product you would like to exchange.

Any exchange remains subject to product availability.

9. Sale Items

Products purchased during a sale or promotional offer are covered by the same statutory consumer rights as products purchased at full price.

A discounted price does not affect your rights if a product is faulty, damaged, defective or not as described.

10. Contact Us

For any questions about returns, refunds, exchanges or cancellations, please contact:

Everything Pizza Ovens
167–169 Great Portland Street
London
United Kingdom

Email: support@everythingpizzaovens.co.uk
Phone: +44 7733 788140

We aim to respond to customer enquiries as quickly as possible.