Privacy Policy

At Everything Pizza Ovens, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Payment and transaction information
• Information you provide when contacting our customer service team
• Technical information such as IP address, browser type and device information

Payment card details are generally processed securely by our payment service providers. We do not normally store complete payment card details on our own systems.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments and refunds
• Provide customer service and respond to enquiries
• Communicate with you about your orders
• Maintain and improve our website and services
• Prevent fraud, abuse and other unlawful activity
• Comply with applicable legal and regulatory obligations
• Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law

3. Legal Basis for Processing

Depending on the circumstances, we process personal information on the following legal bases:

• Contract: when processing is necessary to fulfil your order or provide services you have requested.
• Legal obligation: when we are required to retain or process information to comply with applicable laws.
• Legitimate interests: when processing is necessary for legitimate business purposes, provided those interests do not override your rights and freedoms.
• Consent: where you have given consent, such as for certain marketing communications. You may withdraw your consent at any time.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services.

Some cookies may be placed by third-party service providers that help us operate our website, process payments, analyse traffic, or provide other services.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business and provide our services. These may include:

• Payment processors
• Delivery and courier companies
• Website and hosting providers
• Technology and analytics providers
• Customer service providers
• Professional advisers, where necessary

These providers may only use personal information as necessary to provide their services to us or as otherwise permitted by law.

We may also disclose information where required by law, legal process, court order, or where necessary to protect our rights, customers, property or the security of our services.

6. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are in place where required.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.

The length of time we retain information depends on the type of information and the reason for processing it. We do not automatically retain all personal information for a fixed period of four years.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of certain processing
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request portability of certain personal information where applicable

These rights are subject to applicable legal requirements and exceptions.

10. Marketing Communications

If you have subscribed to receive marketing communications from us, you may unsubscribe at any time by following the unsubscribe instructions included in our marketing emails or by contacting us directly.

We will respect your marketing preferences in accordance with applicable law.

11. Children's Privacy

Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children where prohibited by applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.

Any updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

Everything Pizza Ovens
167–169 Great Portland Street
London
United Kingdom

Email: support@everythingpizzaovens.co.uk
Phone: +44 7733 788140